Refund policy

1. The “no sale in 3 days” guarantee

Dronly commits to refund your first payment in full if, after applying the guide’s method for 3 days, you have made no sale. A sale is a payment received from an owner or an agency for a video made with Dronly.

This guarantee is a voluntary commercial commitment by Dronly. It adds to the legal guarantees (point 9), it does not replace them. Access to the service is provided immediately after payment (point 5).

2. The conditions to meet

The following conditions are cumulative. They are shown on the plans page and in the checkout, before purchase. They match steps 02 and 03 of the sales guide: contact first, then produce for those who said yes.

• Contact: at least 10 owners or agencies contacted within 3 days of your purchase, with one of the guide’s messages (call, voicemail, email or the listing’s messaging), each for a specific property. A message sent counts, a reply is not required.
• Production: a video made with Dronly for every owner or agency who said yes or asked to see it. These videos are in your account history, we check it ourselves. If nobody said yes, no video is required.
• Deadline: the request must be made within 5 days of your purchase. After that, the guarantee no longer applies.
• Running subscription: you have not cancelled your subscription before making the request. We end it ourselves at the time of the refund (point 6).

3. How to make the request

Write to contact@dronly.co from your account’s email address, with screenshots of the messages sent (the message, the property, the date) and of the replies received, if any. We see the videos in your account history. No other proof is required. We answer within 72 hours.

4. What is not eligible for a refund

• A request made after the 5-day deadline.
• A subscription cancelled before the request.
• Fewer than 10 owners or agencies contacted, or messages without the property concerned, or messages that are not the guide’s.
• Messages sent to people who are neither the owner nor the agency of the property.
• Renewal charges. The guarantee covers your first payment. Later renewals are not refundable: the subscription was running, you could cancel it at any time before the due date, and the service stayed available for the whole paid period.

5. Withdrawal: why the 14 days do not apply

The 14-day withdrawal period for distance purchases does not apply here. Dronly is digital content delivered immediately: as soon as the payment is confirmed, the credits are on your account, production is open and the sales guide is accessible, with no waiting and no shipping.

French consumer law expressly provides this exception for digital content not supplied on a tangible medium whose performance begins before the end of the period (article L221-28, 13°). By confirming your payment, you request this immediate performance and acknowledge that you waive your right of withdrawal; the purchase confirmation email confirms it to you.

The “no sale in 3 days” guarantee of point 1 is our own commitment, on top of what the law provides.

6. How the refund is made

Payments are collected by Whop. The refund is made to the original payment method within 14 days of the acceptance of the request. It removes the credits still available. We end your subscription ourselves at the time of the refund: you have nothing to cancel, and nothing will be charged afterwards.

7. Cancellation and renewals

Your subscription renews automatically every 30 days at the price shown before purchase. You can cancel it at any time from your space (subscriptions are managed by Whop), free of charge. The cancellation takes effect at the end of the current period.

A renewal charge already taken is not refunded. Cancelling stops the charges to come, never the one that already happened: the corresponding period is yours and the service stays accessible until its end. To avoid a charge, cancel before the due date.

No withdrawal period applies to a renewal: access stayed open without interruption for the whole period, and point 5 already rules out that period for the initial subscription.

8. What this guarantee does not say

This guarantee covers the refund of the subscription, never an income. Dronly promises no revenue: no amount is guaranteed, and the method takes regular work whose result depends on the owners contacted, the market and your own consistency. The figures shown on the site are scenarios, not forecasts. See article 5 of the terms and conditions.

9. The legal guarantees still apply

This commercial guarantee adds to the legal guarantees, in particular the legal guarantee of conformity for digital content and services (articles L224-25-12 and following of the French consumer code), which remain applicable under the conditions provided by law.

10. Payments made before these conditions

These conditions apply to first payments made from 4 October 2026. A first payment made before that date remains refundable in full within the 14 days that follow it, as announced at purchase.